Last updated: April 29, 2026

This Privacy Policy describes how Valley Whisper (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.valleywhisper.com (the “Site”), purchase from us, or communicate with us (collectively, the “Services”).

By using this website, you agree to the collection and use of your information as described below. If you do not agree, please refrain from using the Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

How We Collect and Use Your Information

We collect personal information to provide and improve our Services, communicate with you, and fulfill orders.

The type of information we collect depends on how you interact with us.

Information You Provide Directly

You may provide us with personal information when you:

Place an order

Fill in a contact form

Subscribe to emails

Communicate with us

This may include:

Name and surname

Email address

Phone number

Billing and shipping address

Order details

Any information you choose to share in messages

You may choose not to provide certain information, but this may limit your ability to use parts of the Site.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically, such as:

IP address

Browser type and device

Pages visited and time spent on the Site

General location (based on IP address)

This information helps us understand how visitors use the Site and improve your experience.

Information from Third Parties

We may receive information from trusted third-party services that help us operate our website and business, such as:

Website hosting and analytics providers (e.g. Pixieset)

Payment processors (who securely handle payment details)

Email and marketing platforms

These providers only access information necessary to perform their services.

How We Use Your Information

We use your information to:

Process and fulfill orders

Communicate with you about purchases or enquiries

Provide customer support

Improve our website and services

Send occasional updates or marketing emails (only if you have opted in)

Prevent fraud or misuse of our services.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary, including:

With service providers who help operate our business (e.g. payments, hosting, shipping)

When required by law

To protect our rights, safety, or property

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies separately.

Data Storage & Third-Party Platform (Pixieset)

Our website is hosted on the Pixieset platform, which provides the technical infrastructure for displaying our portfolio, website content, and client interactions.

All personal information submitted through this website is stored securely on Pixieset’s servers. In limited cases, Pixieset’s technical support team may access this data strictly for maintenance, troubleshooting, or support purposes, and only when requested by us.

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers only when necessary to operate our business and fulfil your order or request. This may include, for example, printing or production partners used to complete purchased products.

All third-party providers are expected to handle your information securely and only for the purpose of delivering their service.

For more information on how Pixieset handles data, you may refer to their official privacy policy on their website.

Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children.

Security of Your Information

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain your personal information only as long as necessary to:

Fulfill orders

Comply with legal obligations

Resolve disputes

Maintain business records

Your Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your data

Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact:

Amanda Scheepers

📧 amanda@valleywhisper.com