Delivery fees

We offer a flat rate of R150 per order for door-to-door deliveries across South Africa. Should you prefer to have your order sent to your nearest Postnet branch for collection, kindly select the Postnet option upon checkout. Please note that deliveries to some remote areas, remote plots, farms, power stations, game lodges, mines, embassies, hospitals, etc., will result in additional fees, and it is advised to use Postnet collection for these cases instead. Should there be any surcharges, these will be communicated prior to the dispatch of your order.

Collections

If you are in Cape Town, you are welcome to use our pick-up option upon checkout of your purchase. As soon as your order is ready, we will email you to arrange a day & time for collection. Please bring your confirmation email when you come to collect your order.

Processing of orders

Orders for in-stock items are processed and shipped within 3 business days of payment clearing in our bank account. Lead times may apply for prints depending on stock availability. Order processing is Monday to Friday. No orders will be processed over weekends.

Dispatch of orders

The Courier Guy provides delivery services on behalf of Valley Whisper. A tracking number will be provided as soon as your order has been dispatched. You will receive a pin code directly from The Courier Guy on the day your parcel is out for delivery. Kindly have this code ready upon delivery. Our Courier Partners offer a Monday to Friday (09h00 – 17h00) delivery service. No deliveries on weekends or public holidays. We cannot guarantee any specific delivery date and time. Delivery to Main Centres usually occurs within 2 to 3 business days from the dispatch of an order. All other deliveries should take place within 5 to 7 business days from dispatch.

We try our best to ensure your order arrives within the stipulated delivery times or sooner. Of course, there are some things beyond our control, like weather, delivery errors, supplier delays, etc. Regardless of the reason for the delay, we will do our best to inform you as soon as we become aware of any impending delays.

If the Courier company is unable to effect delivery due to incorrect delivery information or unavailability of the purchaser or assigned persons to accept the parcel, the parcel will be returned to the sender, and delivery will be rerouted at the client's expense.

Valley Whisper can not be held liable for any loss, claims, theft or damage of whatsoever nature, arising from the delivery process and/or failure to deliver the product(s).

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.  Please send us an email explaining your concern and a photo of the damaged item.

Returns

All art sales are final. No refunds or returns will be issued.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please advise us in writing at amanda@valleywhisper.co.za of your wish to return your purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be liable to return the goods to Valley Whisper at your own cost within 7 calendar days.

Refunds

Only items in a resaleable state qualify for refunds.

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Valley Whisper reserves the right to deduct any direct costs associated with the order, such as delivery fees, packaging costs, etc., from the final refund amount.

Exceptions / non-returnable items

Certain items cannot be returned, like art sales, custom products (such as special orders or personalised items), used or opened items, discontinued stock, items returned more than 7 days after delivery, and personal care goods (such as beauty or hygiene products).